TicketsCandy adds custom roles, faster exports and bundle reporting

TicketsCandy rolled out new tools for event organizers on June 11, 2026, including custom user roles, background exports for large reports and expanded ticket bundle reporting. The updates are aimed at tightening access control, reducing reporting delays and giving teams clearer sales data across events of any size.

Why it matters: - TicketsCandy’s new controls give organizers more precise access management for staff, volunteers and seasonal workers. - The export changes help large events generate reports without slowing down the dashboard. - The bundle reporting update gives organizers a clearer view of package sales and what customers are buying.

What happened: - TicketsCandy introduced custom user roles that let account admins choose exactly which pages and sections each team member can access. - The company also added background processing for large exports of orders and attendee lists. - TicketsCandy expanded reporting so ticket bundles now appear as their own item category. - The updates were announced June 11, 2026, in Los Angeles.

The details: - The new role system replaces preset roles with page-by-page access controls across the event dashboard and account panel. - Admins can grant or hide access to individual pages and sections. - Example use cases include box office staff seeing only orders and attendees, marketing staff accessing promotional tools without financial reports, and volunteers limited to check-in functions. - The export system breaks large files into smaller chunks and notifies organizers when the file is ready. - TicketsCandy said the change is designed for large events with thousands of attendees and for organizations that need to export very large datasets reliably. - Bundle reporting now lets organizers view bundle sales, the individual tickets inside bundles, or both. - That change removes the need to manually count tickets inside package deals such as family bundles.

Between the lines: - The update points to a broader push to make event operations more modular as teams grow more complex. - Better permission controls can reduce unnecessary data exposure while also making staff setup easier. - Faster exports and clearer bundle reporting address two common pain points for high-volume organizers: waiting on files and untangling sales data. - Dmitry Yarchuk, CEO of TicketsCandy, said the changes reflect organizer demand for more control over team access and clearer reports. - A theater owner, food festival organizer and escape room operator described the new tools as useful for limiting access, speeding up reporting and measuring package popularity.

What’s next: - TicketsCandy is positioning the new features as part of its ongoing push to support organizers managing events at different scales. - The company says the updates are intended to make everyday event management simpler and more efficient. - Organizers can use the new role controls and reporting tools ahead of upcoming event seasons to review permissions and sales performance more closely. - More information is available in the company’s social channels and company announcement